Spa Policies
Appointment and Cancellation Policy
CANCELLATION POLICY
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:
24-hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice, you may be charged up to the full amount of your appointment or a fee of $20, whichever is less. This amount must be paid prior to your next scheduled appointment.
NO-SHOW
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.
LATE ARRIVALS
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
VOUCHERS - GROUPONS, LIVINGSOCIAL, ETC. (EXCEPT GIFT CERTIFICATES ISSUED BY EDAY WELLNESS SPA)
All promotional vouchers are subject to our appointment and cancellation policies. It is our desire to honor the promotional vouchers purchased by the customers at all times but vouchers may be subject to blackout times or dates at the discretion of management. Additionally, those with vouchers may change their services to another by paying the difference in price. Furthermore, vouchers cannot be redeemed on the same day as purchase. If you would like to come in on the same day, please call Bliss Reflexology before purchasing.
Appointments using a voucher MUST book an appointment with the appropriate voucher number at least 24 hours in advance. Appointments made without putting down a voucher number will not be honored.
Customers with vouchers that "no-show" will have their vouchers redeemed automatically.
Eday Wellness has the right to refuse any voucher.
PACKAGES
If you are one of the many satisfied customers of Bliss Reflexology, you may have purchased a package. Packages may be freely given to anyone with the approval of the Account Holder. Additionally, Packages expire one year from purchase. If your package has expired, you may recover your lost sessions by renewing your package.
All policies may be enforced at the discretion of the manager on-site. If you have any questions, please e-mail us or call us.
REFUNDS
All sales and services are final. However, if you are unhappy with your service and/or your therapist, please inform management. We will work with you on a solution.